Fireflies.ai
Productivity & MeetingsAI notetaker, conversation intelligence, and meeting search
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AISH Bottom Line
Fireflies.ai records, transcribes, and summarizes meetings across Zoom, Google Meet, Teams, and WebEx at 95% accuracy in 100+ languages. The AskFred AI assistant lets teams query months of recorded conversations by natural language, pulling specific answers from past meetings without manual search. Native integrations with Salesforce, HubSpot, Folk CRM, Notion, and 20+ tools push transcripts and action items to connected apps automatically after each meeting. For enterprise buyers, SOC 2 Type II, HIPAA with BAA, and a zero data-retention policy make it viable in regulated environments.
Pros & Cons
Pros
95% Transcription Accuracy in 100+ Languages
Fireflies.ai transcribes meetings at 95% accuracy with automatic language detection and speaker recognition across more than 100 languages. Transcripts are available during and immediately after meetings, with the bot joining automatically without manual recording initiation. Why it matters: Teams with multilingual participants or international clients can capture and search meeting content without accuracy degradation or manual cleanup, reducing post-meeting documentation time significantly.
Native Integrations with 20+ Business Tools
Fireflies.ai connects natively to Salesforce, HubSpot, Folk CRM, Notion, Slack, Asana, Jira, Monday.com, Greenhouse, Lever, Aircall, RingCentral, and Dropbox, among others. Meeting summaries and action items push to connected tools automatically after each call without manual data entry. Why it matters: Eliminating manual transcript-to-CRM workflows is the central business case for meeting intelligence tools. Fireflies covers the most common CRM and project management integrations without requiring a middleware layer.
Enterprise Security and Compliance
SOC 2 Type II certified, GDPR compliant, HIPAA with BAA on Enterprise, and zero data-retention policy. AES-256 encryption at rest and TLS in transit. SSO and SCIM provisioning are available on Enterprise plans. Customer meeting data is not used to train AI models. Why it matters: Regulated industries including healthcare, finance, and legal can deploy Fireflies.ai without requiring contractual carve-outs or custom security review exceptions.
Cons
Storage Limits on Free and Pro Plans
The Free plan caps storage at 800 minutes per seat. Pro plan provides 8,000 minutes per seat. Business and Enterprise offer unlimited storage. Teams with frequent or lengthy meetings will exhaust Free and Pro limits, requiring plan upgrades or regular recording deletion. Impact: High-volume users on Free or Pro plans must monitor storage actively or accept losing access to older recordings without upgrading.
AI Credits Are Metered on Paid Plans
Pro users receive 20 AI credits, Business users 30, and Enterprise users 50. Fireflies does not publish a clear per-action credit cost, making it difficult for teams to forecast usage against their credit allocation before exhaustion. Impact: Teams running high volumes of AI summaries, queries, or generated content may exhaust credits mid-cycle without a clear consumption signal.
Bot-Dependent Recording Model
Core meeting capture relies on the Fireflies bot joining video conferences. Organizations with security policies that restrict third-party bots, or users on unsupported platforms, cannot use the primary recording function. The Chrome extension and mobile app partially offset this but do not cover all conference environments. Impact: Enterprise IT environments with bot restrictions may require security exemptions or fall back to file upload workflows, adding friction to deployment.
Pricing
Free
Individuals starting out
- Unlimited transcription
- Limited AI summaries
- 800 mins of storage/seat
- Zoom, GMeet, Teams integrations
- Mobile app and Chrome extension
Pro
Professional individuals and small teams
- Unlimited transcription
- Unlimited AI summaries
- 8,000 mins of storage/seat
- Download transcripts and recordings
- 20 AI credits
Business
Fast growing businesses
- Unlimited transcription
- Unlimited AI summaries
- Unlimited storage
- Video recording
- 30 AI credits
Enterprise
Large scale enterprises
- Unlimited transcription
- Unlimited storage
- SSO and SCIM
- HIPAA compliance
- 50 AI credits
Plans and prices can change — always verify on the vendor's site.
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Features
Automatic Transcription
Records and transcribes meetings across Zoom, Google Meet, Microsoft Teams, and WebEx at 95% accuracy in 100+ languages. Speaker recognition and automatic language detection are included. Transcripts are available during and immediately after each meeting.
AI Meeting Summarization
Generates structured summaries after each meeting including action items, bullet points, detailed notes, and video chapter markers. Summary formats are configurable per meeting type or team. The Fireflies bot joins meetings automatically and delivers summaries to attendees by email on completion.
Conversation Intelligence with AskFred
Tracks speaker talk-time, runs sentiment analysis, and applies AI topic trackers to identify key themes across recorded meetings. AskFred lets users query months of meeting history by natural language question and retrieve AI-generated answers drawn from transcript content.
Real-Time Meeting Capture
Captures meetings via a Chrome extension for Google Meet, mobile app for in-person conversations, desktop app for multiple call types, Aircall and RingCentral dialer integrations, and file uploads in MP3, MP4, WAV, and M4A formats. Live Assist provides real-time coaching and suggestions during active calls.
CRM and Tool Integrations
Connects natively to Salesforce, HubSpot, Folk CRM, Notion, Slack, Asana, Jira, Monday.com, Greenhouse, Lever, and 20+ additional platforms. Meeting summaries and action items push to connected tools automatically after each call without manual data entry.
Transcript Search and Meeting Analytics
Searches all recorded transcripts down to the sentence level across months of history. Tracks account-level analytics on talk-time, sentiment, and topic trends. Soundbites (shareable audio clips) can be created from any transcript segment and meetings organized into team channels.
GraphQL API and MCP Server
Public GraphQL API available to all plan tiers for building custom applications and data pipelines. Bearer API Key authentication. MCP server available in beta at https://api.fireflies.ai/mcp for AI assistant integration via Model Context Protocol.
Enterprise Security and Compliance
SOC 2 Type II certified, GDPR compliant, HIPAA with BAA on Enterprise, and zero data-retention policy. AES-256 encryption at rest, TLS in transit, Data Privacy Framework self-certification for EU/UK/Switzerland data transfers. SSO and SCIM provisioning on Enterprise plans.
Integrations
Use Cases
Remote and hybrid teams configure Fireflies.ai to automatically join recurring meetings and deliver structured summaries to attendees and Slack channels via the Slack native integration. Meeting Analytics provide talk-time visibility and topic tracking across all team calls. AskFred lets any team member retrieve decisions, commitments, or context from past meetings by asking a direct question, reducing meeting re-runs when teams need prior context. Soundbites highlight key moments for async review.
A sales team uses the Fireflies.ai bot to join and transcribe every sales call across Zoom and Teams. After each call, Conversation Intelligence features extract talk-time ratios, identify key topics, and flag sentiment shifts. Action items sync automatically to Salesforce and HubSpot contact and opportunity records through native integrations. AskFred lets reps query past call content before follow-ups, retrieving specific context from previous conversations without re-listening to recordings.
Field sales and support teams use the Fireflies.ai mobile app to transcribe in-person conversations and meetings outside video conferencing platforms. Calls placed through Aircall or RingCentral are captured through native dialer integrations. Audio and video files from any source can be uploaded in MP3, MP4, WAV, or M4A format for retrospective transcription. All captured content is searchable alongside video meeting transcripts from the same dashboard.
Hiring teams use the Fireflies.ai bot to capture and transcribe candidate interviews recorded in Google Meet or Teams. Transcripts and summaries attach directly to candidate records in Greenhouse or Lever through native ATS integrations. AI Summarization extracts structured notes including key questions asked and interviewer observations. Teams can search across all candidate interviews to compare responses or recall specific answers months after recording.
Engine-Analysed
Data extracted and structured by the AISH Analysis Engine, not manually curated or vendor-submitted.
Verified & Dated
Pricing, features, and availability verified against Fireflies.ai's public pages.
Editorially Independent
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